How your personal information is used by Freelancer Lets and Sales.
Your information will be held electronically by Freelancer Lets Ltd, which is a processor of information for our trading name Freelancer Lets and Sales.
Freelancer Lets and Sales is committed to safeguarding the privacy of personal data and complying with the European General Data Protection Regulation (2016/679) and the UK Data Protection Bill 2017, and any future changes in data protection legislation with which Freelancer Lets and Sales will be required to comply.
When selling, purchasing, renting or financing a property through our company we process your personal data such as name, address, contact details, email address and passport information amongst other things. Processing of this data implies collecting, storing, using or disclosing your personal data.
Ways we use your Personal Data
Definitions of Personal Data types
Collecting Personal Data
Using Personal Data
Fraud Protection Agencies (FPAs)
Disclosing Personal Data
Retaining Personal Data
Securing Personal Data
Sharing Personal Data
International Data Transfer
Data Subject Rights
Updates / Amendments
Third Party Websites
Withdrawal of Consent ("Opt-out")
We’ll process your personal data:
a) as necessary to perform and fulfil our contracts with You:
b) as necessary to comply with legal obligation, e.g.:
c) as necessary for our own legitimate interests, or those or other persons and organisations, e.g.:
d) based on your consent, e.g.
You are free at any time to change your mind and withdraw your consent. The consequence might be that we can’t do certain things for You.
We use various kinds of personal information, and group them together like this.
Type of Personal Information
Where you live and how to contact You.
Any permissions, consent or preferences that you give ss, including how you would like us to contact you.
Your financial position, status and history.
Details about the products and services we provide to You.
Details about how you use our products and services.
What we learn about you from conversations, emails and letters between Us.
Your Family, friends and other relationships.
Open Data and Public Records
Details about you that are in public records such as the Electoral Register and information about you that is openly available on the internet.
Other data about how you use our products and services.
Details about you that are stored in documents in different formats, including copies. This could include things like your passport, drivers licence, birth certificate or utility bill.
This includes details about your work or profession, nationality, education and where you fit into general social or income groups.
A number or code given to you by a government to identify who you are, such as a National Insurance number or Passport Number.
We may collect and store the following kinds of personal data:
Data from third parties we work with:
We may need to collect personal information by law, or under the terms of a contract we have with you. If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform the services needed to progress the sale, purchase or letting of a property.
Any data collection that is optional would be made clear at the point of collection.
We may need to confirm your identity before we provide products or services to you or your business. Once you have become a customer of ours, we will also share your personal information as needed to help detect fraud and money-laundering risks. We might use Fraud Prevention Agencies to help Us with this.
Both we and fraud prevention agencies can only use your personal information if we have a proper reason to do so. It must be needed for either of Us to obey the law, or for a ‘legitimate interest’.
We do not sell, rent or trade any of your personal data.
We will not, without your consent, disclose or supply your personal data to any third party for the purpose of their or any other third party's direct marketing.
The following criteria are used to determine data retention periods for your personal data (whether or not you become a customer):
Where Freelancer Lets and Sales acts as the controller of personal data, it will ensure that necessary and adequate safeguards (e.g. encryption) are in place to prevent unauthorised access, loss, misuse or alteration of your personal data.
Where data is stored electronically we store all personal information on secure servers with relevant access and firewall controls.
Where data is stored on paper or forms all personal data is locked away when not in use, and disposed of securely after use either using document shredders or third-party disposal organisations who have been contracted to dispose of documents appropriately.
Any personal data sent to us, either in writing or email, may be insecure in transit and we cannot guarantee its delivery.
Where you use a Password to access any service provided by Freelancer Lets and Sales this must be kept confidential and not disclosed to anyone else. Freelancer Lets and Sales does not ask you for your password.
To provide the services to you we may share the personal data that you supply with several third parties:
Unless otherwise defined under section 12 all personal data shared with third parties is stored and processed in the UK or EU.
Freelancer Lets and Sales may use IP addresses, URLs of requested resources, timestamps and HTTP user agents to administer the system, analyse trends and gather broad demographic information for aggregate use.
In addition to this we may use third party services to monitor your use of our website, including Google Analytics, a web analytics service provided by Google, Inc ('Google'). This information allows us to track how many visitors we have, how often they visit and where they originated from. It also gives the ability to gather which terms were used when searching for properties.
Your rights are as follows (noting that these rights don’t apply in all circumstances):
For more details on all the above you can contact our DPO using the details in Section 20.
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
Your personal data is provided for the purpose of selling or purchasing a property, letting or being a tenant of a property, conveyancing, financial services or surveying services as agreed under the terms of an Agreement we have agreed between you and us.
However, Freelancer Lets and Sales would like to support you throughout the entire process of selling your property by offering you additional relevant and related services, and keep you informed about all Freelancer Lets and Sales services (marketing) which you can elect to, or decline from, receiving.
You have the right, at any time, to ask us not to process your personal data for marketing purposes and any additional services that you have consented to receive.
You can opt-out of receiving any of these services and communications simply by clicking the unsubscribe link on any emails you receive, or contacting or office.
Please note it can take up to one calendar month for a request to be fulfilled for general Freelancer Lets and Sales communications because of pre-planned or ongoing activity.
We are registered as a data controller with the UK Information Commissioner's Office and our data protection registration number is Z3165380.
Freelancer Lets and Sales is registered in England and Wales under company number 08001770. Its registered office is at 371 Malpas Road, Newport, NP20 6WB. You can contact us as follows:
Telephone: 01633 856344
In writing: Data Protection Officer
Freelancer Lets and Sales, 371 Malpas Road, Newport, NP20 6WB